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The best way to contact the auctioneers is the good old fashioned way
ie by phone. Even the bigger auction houses, with expensive websites, are
still not really geared up to responding to email enquiries. It seems to take
them a couple of days to get round to answering them. However they certainly
are geared up to taking phone calls. So just give them a call. (We give you the
full contact details of each auction house). However where it is worth
contacting them online is where they offer to alert you by email that their online
catalogue has just been published. These systems normally use automatic
systems and don't depend on getting the office junior to check regularly - as
is the case with normal email enquiries.
Bearing in mind that time is
of the essence - you've usually only got three or four weeks or so to get everything
organised before the auction day - it is quite likely that having access to the
online catalogue will give you a head start over your competition - who are waiting
for it to be posted. Don't be too surprised if you don't get the catalogue
- even if you've had to pay a premium rate phone charge to ask for it to be sent.
Not all the auctioneers are as efficient as they should be. To cover yourself,
make a note of when it should arrive and chase them up quickly if it doesn't come.
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